Pfizer investigation over spring in baby milk container
Wednesday 15 September 2010Leading baby milk manufacturer, SMA has launched an investigation after a mother made claims about finding a rusty spring in one of its can containers.
Pfizer, which owns the manufacturer SMA, said that they initiated an immediate investigation with its manufacturing facility after receiving the report from the company’s Careline on 7 September.
A spokesperson from the company said: “At Pfizer Nutrition we take concerns from our customers very seriously and would always want to work directly with them to resolve any issue. We have requested that the can in question be returned to us as soon as possible, at our cost, in order for us to complete the investigation.”
The company said that after having seen the spring for the first time on the Look North news television report it thought that it was unlikely that the object would have originated from the manufacturing process.